Shipping Policy

Q: Do you offer free shipping?

Yes! We offer free shipping on all orders—no minimum required. Whether you're shopping for a single item or treating yourself to a full wardrobe refresh, shipping is on us!

Shipping Policy

Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
Overnight Shipping: Next business day delivery.

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. We frequently offer promotions and discounts on shipping rates, so be sure to check for current offers.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order using the link provided in the email or by visiting our Order Tracking page on our website.

Lost or Damaged Packages

Please note that we are not responsible for lost or damaged packages.

While we take every precaution to ensure your order arrives safely, once the package has been handed over to the shipping carrier, we are not liable for any loss or damage that may occur during transit.

Lost Packages

If your package is marked as delivered but you have not received it:

Verify the shipping address provided at the time of purchase.
Check around your property and with neighbors.
Contact the shipping carrier for further assistance and to file a claim.

Damaged Packages

If your package arrives damaged:

Take clear photos of the damaged packaging and contents.
Keep all packaging materials and the damaged items.
Contact the shipping carrier to file a claim for the damaged package.

Incorrect Shipping Addresses

We are not responsible for orders not delivered due to incorrect shipping addresses provided by the customer. Please ensure all shipping information is accurate before completing your purchase.

International Shipping

We currently offer international shipping to select countries. Shipping times and rates vary by destination. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Refund Requests

If you would like to request a refund, please refer to our Refund Policy page for detailed information on eligibility and the process to follow.

Contact Us

If you have any questions about our shipping policy, please contact our customer service team at:

Email: Alsgrashopify@gmail.com
Phone: (825) 431-8714

We appreciate your business and strive to provide you with the best possible shopping experience. Thank you for choosing us for your purchase needs.

This shipping policy now includes a section directing customers to the refund policy page for any refund requests, ensuring clarity on the process and responsibilities regarding lost or damaged packages.

Free delivery worldwide

Enjoy free shipping on all orders—no minimum required!

Secure Payments

Shop with confidence knowing your payment details are fully secure with our trusted, encrypted checkout process.

Contact Us Anytime

Have a question? We’re here to help! Our dedicated customer service team is just a message away. Reach out at any time for fast and friendly support.

Early Access to New Arrivals

Be the first to shop our latest collections and limited-edition items before they sell out.

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Frequently Asked Questions

What are our Customers asking?

Do you offer free shipping?

Yes! We offer free shipping on all orders—no minimum required. Whether you're shopping for a single item or treating yourself to a full wardrobe refresh, shipping is on us!

How can I track my order?

Once your order has shipped, you'll receive a tracking number via email. Simply click the tracking link to see the status of your delivery in real-time. If you need further assistance, don’t hesitate to contact our team.

Can I change or cancel my order after it’s placed?

We process orders quickly to ensure fast delivery, but if you need to make a change, contact us as soon as possible. We’ll do our best to accommodate changes or cancellations before your order is shipped. Once it's on its way, we can’t make any adjustments.

How do I care for my ALSGA products?

To keep your Alsgra Store pieces in great condition, please follow the care instructions on the label of each item. Most of our garments are machine washable, but we always recommend following the specific care guide to preserve the quality and longevity of the fabrics.

What payment methods do you accept?

We accept a variety of secure payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and more. All payments are processed using encrypted technology to ensure your information is safe.

Do you ship internationally?

Yes, we offer international shipping! Shipping costs and delivery times may vary depending on your location. You’ll be able to view all available shipping options during checkout.